Need Support Now
ENERGY BILLS
If you are in concerned about your bills, speak to your supplier as payments could be reassessed, reduced or paused.
If you, or someone you know, is vulnerable such is of pensionable age, has children under 5, a disability or long-term medical condition, it is important to let your energy supplier know immediately. Each energy supplier keeps a Priority Services Register of people who may need additional assistance.
Here is a list of the energy companies and contact details for your reference.
- British Gas - call 0333 202 9802
- EDF - call 0333 200 5100
- on - call 0345 052 0000
- Npower - call 0800 073 3000
- Scottish Power - call 0800 027 0072
- SSE - call 0345 026 2658
- Bulb - call 0300 303 0635
- Co-op Energy - call 0800 093 7547
- E Energy - call 0333 103 9575
- Green Network Energy - call 0800 520 0202
- Green Star Energy - call 0800 012 4510
- Omni Energy - call 0113 457 3219
- Ovo - call 0330 102 7517
- Robin Hood Energy - call 0800 030 4567
- Utilita - call 0345 207 2000
https://www.stockton.gov.uk/our-council/housing-benefit/where-to-get-help-and-advice/
WELFARE RIGHTS SERVICE
Our Welfare Rights Service provides free, confidential, independent and impartial advice and information on welfare benefits to Stockton Borough Council residents. The service recognises that individuals must make their own decisions and so we aim to provide individuals with the information to be able to exercise their rights.
Acting on Your Behalf
If you have recently had a social security benefit claim turned down and are appealing against this, we may be able to act on your behalf if you are referred to us by any of the following:
- A Stockton-on-Tees Borough Council service, for example:
- Adult or Children’s Services
- Blue Badge Customer Services
- Housing Options
- Revenues and Benefits Service
- Stockton and District Advice and Information Service
- Your MP
- Your Ward Councillor
Alternatively if you are a member of the armed forces community, including dependent families (regular personnel, reservists, veterans, bereaved), please contact us.
If you are receiving a service from any of the agencies listed above, please ask your key worker to make a referral to us.
Contact Welfare Rights
Telephone: 01642 526141
Opening hours: Monday to Thursday, 8.30am - 5pm, Friday, 8.30am - 4.30pm, Closed Saturday
https://www.stockton.gov.uk/our-council/housing-benefit/where-to-get-help-and-advice/
Freephone 24 Hour Domestic Violence Helpline is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf. The Helpline can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day, every day of the year, and is run by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing, are available. In addition to offering confidential support and information, Helpline staff are a source of practical help and information about housing rights and entitlements, information on getting injunctions or reassurance about calling the police. Men calling the Helpline will be also provided with initial support and will be signposted to specialist services that work with male victims of abuse. The Helpline is a crisis service that prioritises the safety of women and children and will assist them to a place of safety in a refuge if that is necessary or will empower them with information and support to make their own arrangements for safety. Where necessary the Helpline will signpost callers to the most appropriate national, regional or local service or agency. Calls to 0808 numbers are free from landlines and mobiles in the UK.
08082000247
- 0808 168 9111 Supportline
- www.victimsupport.org.uk
- supportline@victimsupport.org.uk
Supportline is a free national telephone helpline offering immediate emotional support as well as helpful information and practical advice over the phone to anyone in England and Wales affected by crime. You can talk to fully trained staff in confidence (and anonymously if you prefer). The service is also independent of the police and anyone can contact the helpline for support, regardless of whether the crime has been reported or how long ago it took place. The Supportline is available 365 days a year, 24 hours a day. Further support includes signposting to local services for ongoing support or organisations offering specialist support
THE STOCKTON INFORMATION DIRECTORY
The Stockton Information Directory provides information and advice on a range of services and opportunities for adults across the Borough of Stockton-on-Tees. The variety of services include information on where local groups and leisure activities are taking place, what help you can get to remain in your own home, housing and care home information and much more.
https://www.stocktoninformationdirectory.org/kb5/stockton/directory/adult.page?adultchannel=0
THE NATIONAL STALKING HELPLINE
- 0808 802 0300
- www.suzylamplugh.org
- The National Stalking Helpline provides practical advice and information to anybody who is currently or has previously been affected by harassment or stalking. The Team can provide information and guidance on the law in relation to stalking and harassment in the United Kingdom, reporting stalking or harassment, effective gathering of evidence, ensuring your personal safety and that of your friends and family and practical steps to reduce the risk. English only spoken.
- For help from a GP – use your GP surgery's website, use an online service or app, or call the surgery.
- For urgent medical help – use the NHS 111 online service, or call 111 if you're unable to get help online.
- For life-threatening emergencies – call 999 for an ambulance.
